This page is to explain how the finance system works for renewals and reminders.
You can access the transactions on your account by logging in to www.tovevalley.uk/members and moving to the My Account page. If you have forgotten your password, there are facilities on the members page to recover that by eMail. Make absolutely sure the eMail address you have in your Membership details is one you regularly review as this is the eMail address important notices are sent to as well as accounting notices.
If you have received a FINAL DEMAND it is because you owe TVB money and the due date of your last debit account entry was more than 7 days ago. If you have paid by BACS there may be a delay in this transaction being recorded in our system because we have to update the database manually.
Tove Valley Broadband has an automated system which will send you a subscription RENEWAL notice by email to the email address lodged in your TVB Member details 30 days before that renewal is due. You have 30 days to pay the amount.
When an account is more than 7 days overdue, a REMINDER email is sent to the same email address notifying you that you are in arrears and that you should pay the amount immediately.
So, if your renewal date is 01 August 2015, you should get an email about 01 July 2015 and your account will have an entry dated 01 August 2015 for (usually) the sum of £120.00. On 07 August 2015 (or thereabouts) you will receive a FINAL DEMAND eMail, your account being 7+ days in arrears.
WAYS TO PAY: - Set up a standing order with your bank to our HSBC account 'ABbA' with sortcode 40 35 04 account number 73857689 using your MemberID as reference; - Pay by Debit or Credit Card; go to www.tovevalley.uk/members, log in with your MemberID and go to 'My Account'; - Pay by BACS using your MemberID as reference to HSBC account 'ABbA' with sortcode 40 35 04 account number 73857689. - as a last resort, write a cheque to 'Abthorpe Broadband Association' and deliver it to 2 Wappenham Road, Abthorpe Towcester NN12 8QU.
If you have any queries regarding finance, please eMail finance.